Status : 2017-09-12 00:00:00
It was for the very first time when Public Hearing at VDC level in close coordination with SB partners, USAID funded projects, and other non USAID funded projects of Chhapre VDC under financial support of USAID was conducted in Chhapre VDC on 3 August 2016.
3 local bodies with their stakeholder’s representatives (VDC secretary, health incharge and police incharge) as service provider were ready to response public. Whereas, 163 (99 females and 64 males) service recipient were present. About 20 of them put on queries related to public service delivery. Jauma Dewa from CAC and WCF expressed that, “health post do not have stretcher and proper medicines which is a great problem for all of us”. Similarly other queries include rude behave of health staffs, vdc officials, police staffs; unavailability of health assistant ANM in required time, unavailability of VDC secretary in VDC office and delay services, extra amount of money taken by police staffs during application submission for conflict management, lack of official information. After hearing public comments and queries the related service provider/ stakeholders tried to fulfill their queries and finally committed to enhance service delivery quality.
The public hearing commitments really works and still is working now. VDC officials has become more cooperative to public and they have been getting service in time. After Heath post have committed to deliver quality health service along with medicines, and it is fulfilled. Also, a 24 hour service is provided by allocating a health staff-ANM at health post. Similarly, each ward is provided with Stretcher which works effectively in such an area where there is no road access specifically during urgent health problems and women’s delivery. Health staff acts politely now due to which patients are happy. Also, service provided by police staff has been changed; its and positive change and now stopped taking extra amount of money (as per expressed by local citizens). Additionally, Notice board (provided by Sajhedari) and suggestion box has been managed in VDC office as per commitment during PH.
Chhapre before and after Public Hearing is changed. Now, Chhapre is a ward of Panchapuri Municipality after restructure of local level